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Replies in this thread : 11

Author Topic : Signup not working?
 popandbob
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Posts : 244

System.__ComObject
1/29/2018 10:25:51 AM reply with quote send message to popandbob Object to Post   

I had a friend try to sign up however he did not get an email and when he tries to login it says no account associated with this username/email.
I sent a message to admin but haven't heard back.

Any other suggestions on what I can try to reach an admin?
 JustLooking
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Posts : 500+

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1/29/2018 4:51:49 PM reply with quote send message to JustLooking Object to Post

I'm sort of suspecting something similar with ShowHorse. I know that doesn't solve your problem.
 Rabbit Rabbit
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Posts : 1,000+

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1/29/2018 10:34:25 PM reply with quote send message to Rabbit Rabbit Object to Post

The only place I ever get a response from admin is on Showdog.com ... go to the reporting bugs forum
 popandbob
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Posts : 244

Premium Member
1/30/2018 10:54:19 AM reply with quote send message to popandbob Object to Post

Thanks Guys,
Got a response from Jeff however I can't respond to the PM, it is throwing an error.

"The message could not be sent to the SMTP server. The transport error code was 0x80040217. The server response was not available"

Sounds like something is messed up with the email server sad :(
 JustLooking
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Posts : 500+

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1/30/2018 8:44:21 PM reply with quote send message to JustLooking Object to Post

this post has been edited 1 time(s)

What did Jeff say?

I think you can reach Admin through a regular email account too.
Try:
admin@Showdog.com
admin@Showrabbits.com
etc.

You can find these under "Terms and Conditions" (bottom of the page).

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Last edited by JustLooking on 1/30/2018 9:09:29 PM
 popandbob
Premium Member
Posts : 244

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1/31/2018 9:01:53 PM reply with quote send message to popandbob Object to Post

Jeff asked for the username he was trying to use.

Sent an email with the error and username.

Thanks justlooking for the email address!
 JustLooking
Premium Member
Posts : 500+

Premium Member
2/1/2018 11:45:06 AM reply with quote send message to JustLooking Object to Post

You're welcome.

Let me know if/when this gets resolved as I think it also affects ShowHorse and very likely ShowDog as well. Who knows how many new accounts have been lost due to this.
 popandbob
Premium Member
Posts : 244

Premium Member
2/3/2018 9:56:55 AM reply with quote send message to popandbob Object to Post

I haven't had any response to the email... Maybe it's affected by this issue also? I will post a new topic with attn:Admin to see if that will help.
 JustLooking
Premium Member
Posts : 500+

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2/4/2018 1:28:47 PM reply with quote send message to JustLooking Object to Post

The new account works on ShowDog, but not ShowHorse.
 popandbob
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Posts : 244

Premium Member
2/10/2018 11:13:34 AM reply with quote send message to popandbob Object to Post

I still haven't heard any response and the email still looks to be an issue....
 Rabbit Rabbit
Premium Member
Posts : 1,000+

Premium Member
2/10/2018 7:40:06 PM reply with quote send message to Rabbit Rabbit Object to Post

Did you try going through SD site?
 popandbob
Premium Member
Posts : 244

Premium Member
2/12/2018 9:39:47 PM reply with quote send message to popandbob Object to Post

Yes, no response there either.

Replies in this thread : 11

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